Returns Policy

Rêve Beauty

Change of Mind

Due to the personal and hygienic nature of our products, we are unable to accept returns or exchanges for change of mind once an item has been opened or used.

If your item is unopened and in its original packaging, you may request a return within 7 days of delivery. Please email team.revebeauty@gmail.com to start the process. Return shipping costs are the responsibility of the customer, and the item must arrive back with us in original, resalable condition.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery at team.revebeauty@gmail.com with your order number and photos of the issue. We will arrange a replacement or refund at no cost to you.

Quality Control

Every Rêve Beauty product is thoroughly checked before it leaves our warehouse to make sure it reaches you in perfect working order.

Your Statutory Rights

Nothing in this policy affects your rights under the Consumer Protection Act. If a product is found to be defective, you are entitled to a repair, replacement, or refund within 6 months of delivery, regardless of the above. Where a product is found to be defective within this period, we reserve the right to choose between repairing, replacing, or refunding the item.

Refunds

Approved refunds will be processed back to your original payment method within 3-5 business days of us receiving and inspecting the returned item.

Contact Us

For any returns query, email team.revebeauty@gmail.com.

Last updated: 18/09/2026